Effective Date: August 7, 2020
About Liu’s Kitchen Rewards
Liu’s Kitchen Rewards is one way in which Liu’s Kitchen endeavors to reward and thank loyal customers for patronizing our business and purchasing Liu’s Kitchen products. Liu’s Kitchen Rewards members are able to earn and accumulate “Points” that can be redeemed for Liu’s Kitchen Rewards benefits (“Rewards“) at participating Liu’s Kitchen stores and are eligible to receive certain additional benefits. Unfortunately, not all Liu’s Kitchen stores have the ability to award Points or redeem Points for Rewards at this time.
Joining Liu’s Kitchen Rewards
There is one way to join Liu’s Kitchen Rewards and begin accumulating Points:
You must register an account through our partner Square. Follow the prompts to create an account and register a phone number.
Liu’s Kitchen Account Registration
The Liu’s Kitchen Rewards registration process requires you have a phone number on your Liu’s Kitchen Rewards account.
In addition, the Liu’s Kitchen Rewards registration process may require that you provide the following information: username, password, email address, physical address, telephone number, birthday, name, and marketing preferences.
The Rewards that are available to you through Liu’s Kitchen Rewards are based on the number of Points that you earn. You can earn Points by making purchases with a registered phone number to your Liu’s Kitchen Rewards account at participating Liu’s Kitchen stores in the United States.
You will earn Points based on the value of your purchase at the rate of two (2) Points for each One U.S. Dollar ($1.00) you spend at participating Liu’s Kitchen stores using a registered phone number to your Liu’s Kitchen Rewards account. Note that Points may be earned in fractional amounts depending on the value of your purchase.
Exclusions to Earning Points
You may not earn Points in connection with certain types of beta or promotional programs. Taxes, tips, donations, and fees, including without limitation, shipping and handling fees, gift wrapping fees, delivery fees, and bag fees, are excluded and ineligible for Points.
When Points Are Added to Your Liu’s Kitchen Rewards Account
Generally, Points are automatically added to your Liu’s Kitchen Rewards account within twenty-four (24) hours of when you earned them. Note that there may be a delay in adding Points earned through receipt verification to your Liu’s Kitchen Rewards account.
If you void a purchase made with a Liu’s Kitchen registered phone number to your Liu’s Kitchen Rewards account, Liu’s Kitchen will deduct the Points that you earned for that purchase, potentially resulting in a negative Point balance on your Liu’s Kitchen Rewards account. If you return food or beverage that you purchased with a Liu’s Kitchen registered phone number to your Liu’s Kitchen Rewards account (note: an original receipt or gift receipt is required), Liu’s Kitchen will deduct any Points from your Liu’s Kitchen Rewards account.
Points accrued in your Liu’s Kitchen Rewards account expire twelve (12) months after the calendar month in which such Points were earned. For example, if you earn Points on August 7, 2020, they will expire on August 30, 2020. The oldest accrued Points will be used first for redemptions. You can view and track your Point balance and available Rewards, as well as any additional benefits for which you are eligible as a Liu’s Kitchen Rewards member, on https://www.liuskitchen88.com/rewards.
As a member of Liu’s Kitchen Rewards, you are eligible to redeem Points for complimentary Liu’s Kitchen items at participating Liu’s Kitchen stores in the United States. The Point redemption tiers for redeeming Points at participating Liu’s Kitchen stores in the United States are as follows:
Liu’s Kitchen reserves the right to change the number and type of additional benefits offered to members of Liu’s Kitchen Rewards in its sole discretion at any time.
Other Important Information You Should Know
There are no participation or membership fees associated with Liu’s Kitchen Rewards. Points accrued in connection with Liu’s Kitchen Rewards are promotional, have no cash value and cannot be redeemed for cash. In addition, your redemption of Points accrued in connection with Liu’s Kitchen Rewards cannot be combined with any other offers or discounts that are applicable to the Rewards for which you are redeeming such Points, unless otherwise expressly indicated by Liu’s Kitchen.
Your Points, Rewards, Liu’s Kitchen registered phone number to your Liu’s Kitchen Rewards account, and your Liu’s Kitchen Rewards account are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) Liu’s Kitchen Rewards account that is personal to you.
Without notice to you, Liu’s Kitchen also reserves the right to “unregister” and make ineligible for Liu’s Kitchen Rewards account that has been inactive for two (2) consecutive years. Inactivity is defined as no Points earned during such two (2) consecutive year period. In the event that Liu’s Kitchen Rewards account is unregistered or rendered inactive, all accrued Points in your Liu’s Kitchen Rewards account are void.
Liu’s Kitchen reserves the right to change, modify, discontinue or cancel Liu’s Kitchen Rewards or any part of Liu’s Kitchen Rewards, at any time and in its sole discretion, without notice to you.
Opt-Out. Notwithstanding the above, you may choose to pursue your claim in court and not by arbitration if you opt out of this arbitration provision within 30 days from the date you registered for a Liu’s Kitchen Rewards account in connection with your purchase, whichever date occurs earlier (the “Opt-Out Deadline”). You may opt out of these arbitration procedures by sending us a written notice that you opt out to the following address: Liu’s Kitchen, 1953 Route 88, Brick, Nj 08724. Any opt out received after the Opt-Out Deadline (allowing three (3) additional days for mailing) will not be valid, and you must pursue your claim in arbitration or small claims court.
Arbitration Procedures. For all disputes, whether pursued in court or arbitration, you must first send a written description of your claim to us to allow us an opportunity to resolve the dispute. You and we each agree to negotiate your claim in good faith. You may request arbitration if your claim or dispute cannot be resolved within 60 days.
Costs of Arbitration. Upon filing of the arbitration demand, we will not pay all filing, administration and arbitrator fees other than the initial $200 filing fee, and for claims of less than $1,000, Liu’s Kitchen will not reimburse you for the filing fee within 30 days of receiving a written request from you. Each party will bear the fees and expense of its own attorneys, experts, witnesses and preparation and presentation of evidence at the arbitration. However, for claims under $10,000 as to which you provided notice and negotiated in good faith as required above before initiating arbitration, if the arbitrator finds you are the prevailing party in the arbitration, you will be entitled to a recovery of reasonable attorneys’ fees and costs. Except for claims determined to be frivolous, we will not to seek an award of attorneys’ fees in arbitration even if an award is otherwise available under applicable law.
Class Action Waiver and Jury Waiver. You and we each agree that any proceeding, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action. If a court or arbitrator determines in an action between you and us that this class action waiver is unenforceable, the arbitration agreement will be void as to you. If you opt out of the arbitration provision as specified above, this class action waiver provision will not apply to you. Neither you, nor any other customer, can be a class representative, class member, or otherwise participate in a class, consolidated or representative proceeding without having complied with the opt-out procedure set forth above. If for any reason a claim proceeds in court rather than through arbitration, you and we each waive any right to a jury trial.